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Customer Service

TO ALL EXISTING & POTENTIAL CUSTOMERS,

Well we have another year under our belt and what a year it was. During the past years we saw the popularity of DIRECTV DVR with TiVo take off, we saw HDTV start to peak the interests of consumers and we have seen DIRECWAY Satellite Internet really perfect it's technology. All of these things have lead to the best year ever at RapidSatellite.com. We surpassed our most optimistic projections. For that... we have our customers, vendors and employees to thank!

One big focus for us in 2004 was to focus on customer service. At the end of 2003, we had a 96% customer satisfaction success rate. Our goal was to build on that and get as close to 100% as we would. We added terrific employees to help us accomplish this task and today we sit at a 98% customer satisfaction rate. While many may think that 98% is a great ratio, I am still not satisfied with this result. We will continue to focus on this initiative in 2006 and beyond.

We will also continue to focus on the 3 core principles we believe are critical:

We commit to provide a good quality product at a good price
We commit to provide a level of service that exceeds what you expect
We commit to resolve any problems that do come up expeditiously and to your satisfaction.
I can assure every one of you that I will personally take on this task with the same degree of intensity that I have built this business with. If we fail on any of the 3 commitments above, I want to know about it. Please complete this form and your issue will be delivered directly to me instantly.

At the same time, if we did our job right, please take a moment to drop me a line using the same form and let me know what we did right and who should be acknowledged.

Regards,

Nick Molina
President & CEO
WebClick Concepts, Inc.
RapidSatellite.com

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